Shipping policy

We offer free shipping on all orders within the United States.

Items that are in stock and ready to ship are typically shipped within 3 business days unless otherwise noted. Made-to-order items can take up to 12 weeks to complete, depending on complexity and size of design, but more accurate lead times will be communicated to you upon placing your order.

Within the United States, in-transit shipping times will vary depending on where you live. Once shipped, your order should arrive within 7 business days if you reside within the contiguous United States.

Once your order is processed and prepared for shipment, you will receive an email with the order details and a tracking number. Note that it may take up to 24-48 hours for the tracking number to appear online from the time your shipping label is printed, but rest assured that the package is on its way!​

It’s our policy that orders over $500 require a signature upon delivery, as we want our rugs to arrive safely to your home. While we don’t offer the option to waive the signature, you can work directly with the mail carrier to modify your delivery in case you won’t be home to sign for it. Some carriers can also hold your order for pickup at a convenient location or will allow you to pick a different delivery date. This requires that you reach out to your carrier directly to start the process.​

In the event that your item is unable to be delivered and is returned to our warehouse, please note that we cannot guarantee that we will be able to re-ship the item. Occasionally, the return package will arrive damaged or get lost in transit on the way back to us.